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Guarantee Terms
On programmes of 20 hours a month and above, we put the outcome in writing. These terms explain exactly how the guarantee works.
Who we are
sAIph Search, Park House, Durford Wood, Petersfield, Hampshire GU31 5AL. Contact: rank@saiphsearch.ai.
Who qualifies
The guarantee applies to programmes of 20 hours a month or more, on a minimum three-month term, paid on time. It does not apply to the Snapshot, the AI Search Audit bought on its own, the 10-hour Foundation programme, or one-off work.
The agreed questions and baseline
Before work starts, we agree in writing the questions that matter to your revenue and the AI engines we will measure. We run the full question set twice in the same week and take the average as your baseline visibility score.
The day-90 measurement
At day 90 from kick-off, we run the same questions on the same engines, twice in the same week, with the same scoring, and take the average.
The promise
If your day-90 visibility is not above your baseline, we keep working at our own cost until it is, for up to a further 90 days or 60 hours, whichever comes first. That is our full obligation under the guarantee. It is not a refund of fees.
When the guarantee does not apply
- You do not publish or approve the agreed changes within 30 days of receiving them, or your team or brand cannot make them.
- You change the agreed questions, competitors or priorities without agreeing a new baseline.
- The programme is paused, downgraded below 20 hours a month or ended before day 90.
- Fees are more than 30 days overdue.
- Events outside our control materially affect your visibility, such as a site outage, a domain or platform change, a rebrand, a closure, or a legal or regulatory issue.
Engine changes
If an AI engine changes materially during the window, for example a new model release or a change in how it cites sources, we pause the clock, record the change and agree a new baseline with you, rather than let one update decide the result.
How to claim
We share the day-90 results with you in writing. If they trigger the guarantee, the extra work starts automatically. If you disagree with a measurement, tell us within 14 days and we will re-run it with you watching.
Liability
Our liability under any programme, including the guarantee, is limited to the fees paid for that programme. Nothing limits liability that cannot be limited by law.
Law
These terms are governed by the law of England and Wales.